We received the first delivery of the refill for which we presume it is for the aquacooler we have not received uet. When the box arrived it was completely smashed and not possible to use in the aquacooler. Because of the delay of the aquacooler we were also promised compensation water, which we have not received. At this stage we are highly disappointed as it is the third issue before we even received the actual cooler: 1. The black dispenser could be ordered but after payment there was no stoc