Yoonje C.
unfortunate.
Purchased item
Custom Vinyl Records
"they put the wrong song on my vinyl when i wa..."
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Claire S.
Damaged product, long wait time. Do no recommend
Purchased item
Custom Vinyl Records
"Without even having listened to the record, I..."
Greg F.
Easy and amazing. Great customer service
Purchased item
Custom Vinyl Records
"They worked with me to get the timing of the..."
Cassandra E.
Took a while to come it but satisfied
Purchased item
Custom Vinyl Records
"It was good but took a long time to come in"
Abigail C.
My record didn’t ship for over a month, despite the fact I paid for priority processing. However, it is good quality. Both the cover art and the sound are clear.
Purchased item
Priority Processing !
"Took over a month to ship and I paid for prio..."
Jacqueline B.
No one was able to give me an estimate for when it would arrive. I waited for over a month without having any idea how much longer I’d be waiting.
Purchased item
Custom Vinyl Records
"Took over a month to arrive. Not worth it. Ta..."
Halle L.
The team was so responsive and took great care of all my concerns. I am so appreciative.
Purchased item
Custom Vinyl Records
"My brother and I got this for our dad for Chr..."
Sydney D.
Very good with customer service!
Purchased item
Custom Vinyl Records
"Pictures on the cover turned out amazing! Son..."
Brenda V.
Never again. Will order from kunaki.com instead since that is where my order came from anyway.
Purchased item
Custom Vinyl Records
"Vinyl cover is very pixilated. Double the pri..."
Anson H.
Easy to follow layout but I do not feel it was worth using express shipping/processing since I received my item a month later than expected.
Purchased item
Custom Vinyl Records
"It took longer than expected to arrive, but I..."
Sean Patrick A.
Wrong song on one of the sides and went past the estimated priority processing time
Purchased item
Custom Vinyl Records
"the first side of the disk is missing one of..."
Superman M.
Easy to order. Hard to follow up with anyone.
Purchased item
Priority Processing !
"I paid for the express shipping but because o..."
Morgan S.
Fantastic!
Purchased item
Custom Vinyl Records
"My record turned out perfect at the customer..."
Andrew D.
You billed me for priority processing three times. Still took a month to receive the product. Never did get refunded the extra charges.
Purchased item
Custom Vinyl Records
"Your priority processing is not at all a prio..."
Jorge H.
I had questions during my shopping experience that I wish I could just call a customer rep to get help in submitting files for the process.
Purchased item
Custom Vinyl Records
"I ordered on Dec 4, with priority shipping ad..."
Rachel A.
Very good customer service. Overall amazing product
Purchased item
Priority Processing !
"I am very very pleased with my vinyl! I wish..."
E.
The pressure for express processing purchases for the item to still take 6 weeks for delivery was ridiculous.
Purchased item
Custom Vinyl Records
"After paying for the express processing, the..."
Joyce W.
They reached out immediately when they had questions about my pictures and the songs that I chose was very and very helpful with any questions I had customer service was top-notch
Purchased item
Custom Vinyl Records
"Brought this as a Christmas gift for my dad w..."
Katelyn H.
Paid for expedited … received it longer than typical shipping smh
Purchased item
Priority Processing !
"All the emails I sent got replies from bots...."
Natalie M.
good
Purchased item
Custom Vinyl Records
"it turned out beautifully my girlfriend loved..."
Aubrey H.
Great! They even sent me emails to double check that everything was perfect
Purchased item
Custom Vinyl Records
"Took a month to come in but makes sense becau..."
Gia F.
Vinyl looks exactly how I ordered it, haven’t tested it out on a record player yet so cannot attest to the quality but it looks great otherwise. I thought the priority processing was advertised a little falsely and customer service did respond to one of my many emails but did not receive very helpful information. Item arrived approx 34 business days after I ordered it so not really sure what I paid the extra priority processing fee for.
Purchased item
Custom Vinyl Records
"Vinyl looks exactly how I ordered it, haven’t..."
Jack D.
Easy to navigate
Purchased item
PrintYourVinyl Gift Card
"It was great"
Krista L.
Very easy to talk to and answered emails
Purchased item
Priority Processing !
"Picture quality a little blurry but vinyl sou..."
Laura D.
Great experience! Beautiful record, I did not play it yet as it's a gift, but I hope the quality of the vinyl should be good as well.
Purchased item
Custom Vinyl Records
"It took a while for the delivery but Jennie w..."
Isaah F.
Bad
Purchased item
Custom Vinyl Records
"Horrible company to work with. Extremely slow..."
Keith J.
Somewhow my order got out of que and took a month to get delivered. Most unhappy about that.
Purchased item
Custom Vinyl Records
"I liked the novelty of the LP experience and..."
Jessica G.
What an awful experience.
Purchased item
Custom Vinyl Records
"What an awful experience. I ordered on Decemb..."
Theresa F.
.
Purchased item
Custom Vinyl Records
"The order took significantly longer than comm..."
Chelsea H.
Easy to add song names and pictures.
Purchased item
Custom Vinyl Records
"Quality is great. My husband loved his gift."
Austin C.
The order form/intake isn't the user friendliest.
Purchased item
Custom Vinyl Records
"The record plays but didn't love my shopping..."
Ronny B.
I just told you. Even your survey is idiotic
Purchased item
Custom Vinyl Records
"I bought this as a Christmas gift and paid fo..."
Dominic M.
Potential Scam
Note this is my experience and not necessarily everyone's but thought I should warn people from using this website.
Package never arrived after I spent $200 on a record that had priority process and expedited shipping.
Took them two weeks to allegedly start processing my vinyl and then another two weeks before they shipped it out.
The package never arrived and they refused any sort of compensation, no refund, no replacement, nothing. To process a replacement they said I needed to have purchased insurance, which would be fair if they actually offered this as a purchase option. At the time of my purchase at the very least, it was not.
They had customer service representatives that I did talk with but were not helpful, more or less repeated to me what I could see on my tracking number.
From my experience I would not recommend using this site.
Purchased item
Priority Processing !
"Potential Scam
Note this is my experience an..."
Johanna K.
Customer service was amazing even during Christmas which I’m sure was stressful and they were always quick to respond to any questions or concerns I had.
Purchased item
Custom Vinyl Records
"I got the custom made vinyl as a gift for my..."
Emma E.
Paid extra for express processing to get in time for Christmas (ordered Dec 1) and it came after Christmas, despite several emails to the customer service team. And then upon arrival, the first - and most important - song is incorrect.
The sound quality is only ok.
The printing of the case is nice - very glossy
Purchased item
Custom Vinyl Records
"I paid extra for express processing to get it..."
Alexandrea J.
Overall lovely
Purchased item
Custom Vinyl Records
"Absolutely amazing experience! I had a real p..."
Matt R.
It was easy to navigate through the steps to order my album. My son loved his Christmas present!!
Purchased item
Custom Vinyl Records
"We chose a low quality picture of a picture f..."
Jaydin B.
was very easy to do!
Purchased item
Custom Vinyl Records
"love it!!"
Anastacia C.
Super helpful team and answer my questions when I reached out
Purchased item
Custom Vinyl Records
"It took about a month to come in due to the h..."
F.
The ordering process was fine but the delivery took a month to be completed despite all the requests/payments to expedite it.
Purchased item
Custom Vinyl Records
"It was a huge hit! Our daughter was ecstatic..."
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