I really wanted to love this dress â the style is cute and I was genuinely excited when it arrived. Unfortunately, when I needed to exchange it for a different size, the process was made nearly impossible. The return/exchange policy is extremely rigid and confusing, and customer service was horrible â slow, unhelpful, and frustrating to deal with. On top of that, the quality does not match the price at all. For what youâre paying, I expected much better fabric and construction. Overall, the com