I am shocked at the rude response I received when I asked to exchange items that were too large. First, I did not receive a response until after one phone call and two follow up emails. I requested to drive the items back and asked whether I could try on the smaller size there. I did not think it a unusual request since I had previously visited the warehouse for a pop-up sale and tried things on. I received an email back stating,..."Not sure how you want to try on clothes without fitting room". First, who writes that to a customer. Second, I had already done that. Anyway, after a bizarre back and forth, with a nameless and rude 'customer service' person, I decided to take my business elsewhere . The sad part is that simply returning my phone call could have remedied this. It does not matter what your clothes look like if you chase away customers.