As I was shopping during the Black Friday sale, imagine my surprise when the offered coupon was not working. Rather than abandon the sale, I reached out to the company to tell of my experiences. In less than 24 hours, I got a response along with corrective action. I was able to procure my selected items as desired. The only failing was that the additional offered coupon I was unable to use as there were no products I wanted. My attempts to see if this offered could be saved and added to my account for use once the item I wanted was back in stock went unanswered. So that offering made in consideration of my purchase was lost.