Gabriel R.
Won’t be buying from them again.
Purchased item
Cursive Name Necklace
"I will never buy from this people again. I pa..."
Custom Collective store reviewsSee product reviews
Sarah A.
Email correspondence was timely.
Purchased item
Cross with Birthstone Necklace
"Gift wrapping was very nice."
Shannon M.
Worth the wait!
Purchased item
Horseshoe Necklace w/ Name
"My horseback riding student LOVES her custom..."
Dylan D.
Customer service to adjust order was great.
Purchased item
Dainty Cross and Birthstone Necklace
"Great product and beautiful necklace. Also, c..."
Kathleen D.
Worst customer service I’ve dealt with in a very long time
Quality awful
Order submitted incorrectly
Purchased item
Dainty Evil Eye Charm Bracelet
"I ordered gold but got silver
Quality was NO..."
Tiffany R.
Shipping took a while but it was worth the wait
Purchased item
Birthstone Heart Ring
"It’s beautifully made and as perfect as I wan..."
Lorina L.
Keep doing a Great job, this definitely puts smiles on whomever purchases them.
Purchased item
Cross with Birthstone Necklace
"This necklace was for a dear friend who turne..."
Julia P.
Don’t recommend.
Purchased item
Birthstone Heart Ring
"Waited so long to get my order and didn’t lik..."
Lou A.
Great experience and custom piece
Purchased item
Personalized Sideway Initial Necklace 18K Best Seller
"Great quality and beautiful necklace!"
Aunnika M.
Emailed me back fast when I was wondering where it was
Purchased item
Birthstone Heart Ring
"Came perfect, took a while but I was a gift a..."
Danielle U.
I would give 0 stars if that was an option.
Purchased item
Mystery Surprise Gift (Limited Edition Offer)
"The quality of the necklace is terrible for t..."
Ronald S.
Very difficult to track and get item
Purchased item
Dainty Cross and Birthstone Necklace
"Took very long to get it.
Very difficult to t..."
Sandy D.
Easy to order and great package tracking. Appreciate the warranty option as well!
Purchased item
Lifetime Warranty Upgrade
"Great quality and looks amazing. The perfect..."
Robin H.
No
Purchased item
Custom Mini Name Bar Bracelet
"It took a bit longer to arrive than I expecte..."
Hannah S.
I’m going to have to buy a locket elsewhere.
Purchased item
Engraved Locket
"It doesn’t look like the picture and the qual..."
Teresa E.
I was a little nervous about buying something online that I couldn't actually see the quality for myself but this was very nice. Maybe the stones were a little smaller than I expected but it is very nice. Customer service was really great about getting back to me. It took quite a bit longer than I had planned & hoped, but when they shipped it, they sent the tracking so I knew when it was going to arrive.
Purchased item
Baguette Birthstone Bracelet
"Bought it as a gift for our daughter. She lo..."
Sheron D.
Until I reached out to ask where item was I had no contact after ordering other than to have confirmation order
Purchased item
Cross with Birthstone Necklace
"Will need chain expander would have loved to..."
Tracey P.
It did take over 20 days to receive and was late for a birthday.
Purchased item
Signet Initial Necklace
"The style of the necklace is beautiful, it’s..."
Jaxon F.
Accuracy for order dates is important and should be emphasized
Purchased item
Star with Initial Necklace
"The product is good. The false advertising fo..."
Chloe D.
Poor quality
Purchased item
Dainty Cross and Birthstone Necklace
"Refund"
Holly H.
No
Purchased item
Personalized Sideway Initial Necklace 18K Best Seller
"The problem is that one of the letters was pu..."
Breeanna T.
The Custom Goods Co not only took care to craft my requested piece of jewellery; the love, effort and time they invested to create this unique piece of jewellery for my mum - which is treasured and worn everyday - was evident from the beginning. Thank you Team!!
Purchased item
Custom Infinity Link Necklace
"I truely appreciate the time and effort the t..."
Allie K.
The order took forever to arrive. That’s totally fine. When I received it, it was wrong. I ordered 4 birthstones, it only came with 3. I reached out and I was told that you reached out to the jeweler. I asked for an update a week later and was told that you already reached out to the jeweler so I’d have to wait till whenever they decided to get back to you.
Purchased item
Dainty Cross and Birthstone Necklace
"I had a not so great experience AT FIRST. Whe..."
Jamie G.
Delayed shipping because they said they were hand made yet the stones fell out after one day of wearing it.
Purchased item
Baguette Birthstone Bracelet
"It was a Christmas gift for my MIL. It was de..."
Jack C.
I paid for faster shipping and it took over 4 weeks to get a single necklace to me. I feel like the company took the money I paid for extra shipping and wiped their butt with it. Total waste of money. Will not buy from this company again.
Purchased item
Initial Box Necklace
"I paid for expedited feature saying it would..."
Jacob K.
Here’s the cliff notes version:
What was advertised as a 7–10 day order took over five weeks, shipping updates were misleading, the product I received looked nothing like the photos, and customer support repeatedly stalled before ultimately saying the ring met their “quality standards.” This has been, without exaggeration, the worst customer service experience I’ve had with any company.
Here’s the full context.
I placed my order on December 10th, hoping it would arrive before Christmas based on
Purchased item
Birthstone Heart Ring
"I think the biggest area for improvement is p..."
Andrew R.
Terrible all around experience
Purchased item
Personalized Cross Name Necklace
"It took forever to get to me. Paid extra for..."
Elsa F.
No, I’ve already mentioned it two questions ago.
Purchased item
Dainty Baguette Birthstone Necklace
"The necklace is lovely. Unfortunately, order..."
Dustin S.
Customer service didn’t answer the question I had on ETA.
Purchased item
Birthstone and Initial Bracelet
"Wife loved it. Unfortunately, I paid for exp..."
Traci S.
False info on the web site. Poor customer service. Very long ship time with minimal updates.
Purchased item
Personalized Tag Initial Letter Charm
"The web site has false info about free shippi..."
Jackie J.
NA
Purchased item
Personalized Sideway Initial Necklace 18K Best Seller
"Na"
Evan E.
Horrible
Purchased item
Birthstone Heart Necklace
"Horrible shipping process and communication"
Austin F.
…
Purchased item
Personalized Sideway Initial Bracelet 14K Best Seller
"This came 15 days after Christmas. I paid for..."
Sheila B.
Awesome
Purchased item
Cross Bracelet with Birthstone
"It is such a beautiful, special piece of jewe..."
Erin T.
This company is a fraud and scammed me
Purchased item
Double Name Necklace
"This company is a fraud don't order from here"
Jonathan K.
Whatever
Purchased item
Personalized Sideway Initial Necklace 18K Best Seller
"My review is being hand crafted and packaged!..."
Dustin W.
Thank you for making a wonderful product
Purchased item
Personalized Sideway Initial Necklace 18K Best Seller
"Purchased this necklace for my wife as an Ann..."
Tammy M.
No
Purchased item
Birthstone and Initial Bracelet
"The the initial and gemstone was very small f..."
Sadie P.
The shipping speed even after paying an additional $30 was lack luster. I was disappointed in how long it took the item to arrive.
Purchased item
Multiple Stars Charm Necklace
"So beautiful ! Was a surprise for Christmas a..."
Felicia R.
No
Purchased item
Custom Initial Disc Necklace
"Purchased the necklace for my niece. She abs..."
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