Two jars of honey were damaged during shipping. I sent an email with photos, and a few days later, I received replacements for the damaged jars. Thank you.
The honey was the best I’ve ever tasted.
However, one thing was disappointing:
When I reported the damage, I felt they should have at least sent a brief apology via email.
Of course, the delivery itself was an issue, but I was surprised at how poorly the bottles were packaged.