Nick W.
Please respond to my email about returning your product.
Purchased item
Female Cargo Snowsuit Overalls One Piece Snow Jumpsuit
"It was not true to size being much smaller th..."
HOTIANSNOW store reviewsSee product reviews
Thomas J.
The service department was very helpful and generous!
Purchased item
Kids Outdoor Ski Bibs Pants Waterproof Snow Pants
"Great experience, easy and helpful!"
Kate K.
Great customer service, thank you
Purchased item
Women's Trendy Baggy Snowboarding Pants
"Not quite as waterproof as I'd hoped, after f..."
Yana P.
My order is missing
Purchased item
Kids Baggy Snowboarding Pants Outdoor Ski Pants for Sports
"I never received my order"
Kristine J.
No customer response to multiple emails about delivery status. Ships from overseas but isn’t honest about it.. claims to ship from US.
Purchased item
Kids Baggy Snowboarding Pants Outdoor Ski Pants for Sports
"Last time I shop with you. You post very clea..."
Marco C.
Easy to shop
Purchased item
Men Classical Printed Ski Snowboard Insulated Jacket & Bib Pants
"Jacket was a perfect fit for XL..The pants we..."
Sophia K.
The merchandise came from China and took a bit longer than usual to arrive. I liked the color—very cute—but the quality felt very cheap. The pant size was also shorter than the usual American standard. I originally decided to return it, but when I contacted customer service, I found out there was no free return shipping. They also said they would deduct an additional 15% as a processing fee. Because of that, I decided to just keep it. I do not recommend this product.
Purchased item
Kids Printed Insulated Snow Coat & Bibs Pants Windproof
"The merchandise came from China and took a bi..."
Janet H.
shipped on time
Purchased item
Women Quilted Thicken Ski Jacket 2025 New Snowboarding Jacket
"i like the print and its a warm jacket"
Kimble C.
It took too long.
Purchased item
2024 Baggy Ski Snow Pants High Waist Thicken Pants for Kids
"My daughter is tall and the 150 size fits per..."
Evan H.
Terrible experience. I never received the item I purchased and customer service refused to replace the item or give me a refund. I will be reporting this business for its horrendous business ethics and customer service.
Purchased item
Men Solid Color Ski Ski Bibs Pants One-piece Jumpsuit
"Terrible experience. Never received item I pu..."
Karell H.
Simple, shipping/delivery time a bit lengthy but not horrible
Purchased item
Children's Winter Ski Suit Thermal One-piece Ski Overalls
"Coat said size 100 hood said size 90.. Fur is..."
Mark P.
Brilliant
Purchased item
Men's Cargo Pockets Baggy Snow Pants Winter Ski Overalls
"Great service prompt delivery exactly as desc..."
Gwen G.
Overall a great experience! I was anxious for my suit to arrive and customer service was great at keeping me updated.
Purchased item
Women Outdoor Hooded Ski Suits Winter One Piece Snowsuits Jumpsuits
"Love how it feels when riding and it’s so war..."
Marlen R.
Loved it
Purchased item
Kids Winter Ski Jacket and Bibs Set Warm Fleece Lined Coats
"Great my girls loved it"
Kristina A.
Do not really allow returns as the return cost me the same as the original purchase
Purchased item
Stylish One-piece Ski Suits Slim Fit Zipper Closure Snowsuits
"All items are extremely small"
Michael W.
I ordered about a month in advance and it barely came in on time. When I went to track it I ended up having to use customer service to find it
Purchased item
Men's Ski Suits Waterproof Winter Snowsuit
"I understand this brand is not top of line an..."
Nedra H.
Love the product
Purchased item
Kids Detachable Hood Snowsuits Extreme Warm Ski Jacket & Pants
"Great quality and professional service."
Ashley W.
Nice and easy, quick shipping and quality products
Purchased item
Female Outdoor Ski & Snowboard Jacket & Overalls
"For the price it worked surprisingly well! Ke..."
Calais K.
Long wait bad product
Purchased item
Children's Winter Ski Suit Thermal One-piece Ski Overalls
"Really unhappy with the construction and qual..."
Laurie H.
Very easy all the way!
Purchased item
Kids Winter Ski Jacket and Bibs Set Warm Fleece Lined Coats
"I ordered this for my granddaughter for a tri..."
Christopher D.
One item was better than the next. I was starting to feel like a kid in a candy store again.
Purchased item
Men Women One-piece Ski Suits Thick Sports Clothing
"My ski suit is very nice and warm, I love it...."
Monika S.
Never received my order and it is impossible to get in touch with your company!
Purchased item
Hotian Girl Skiing Snowboarding Insulated Jacket
"Almost a month later I still didn’t receive i..."
Hunter P.
Long time to get the product.
Purchased item
3L Insulated Snow Jacket New Winter Ski Apparrel
"Love the way it looks."
Angela B.
Shopping experience was ok but didn't get the quality of product I paid for.
Purchased item
Unisex Snow Pants High Waist Windproof Winter Trousers
"I don't like them. The material on fly zipper..."
Cyra M.
Not good
Purchased item
Women's Sexy One Piece Ski Suits Sli Fit Snow Jumpsuits
"It was too short and bad quality"
Teresa W.
Easy
Purchased item
Winter Windproof Baggy Snow Jacket Mountain Pro All-Terrain Coat
"Love the color and the look"
Ivan D.
I ordered two kids’ suits from Hotiasnow, which were supposed to be delivered by December 6th. Unfortunately, the entire experience was an absolute disappointment.
Before the delivery date, I noticed something unusual with the tracking information and reached out to customer service. Despite my concerns, I was repeatedly reassured that there was no issue and that my order would arrive on time. Upon further investigation, I discovered that their system had partially incorrect information about my address, even though my phone number and email were accurate. Not once did anyone call or email me to clarify or resolve the issue.
I made multiple trips to the post office, where I was consistently informed that the package had been returned to the sender. Despite this, customer service continued to dismiss my concerns and simply provided the same tracking information over and over again, asking me to “try again.”
After nearly two months of back-and-forth, they finally informed me that my order had been destroyed. Instead of offering a refund, they suggested I place a new order with a 30% discount. This is completely unacceptable and unprofessional—essentially, they took $220 from me with no resolution or accountability.
This is the first time I’ve felt compelled to write a negative review, as I usually avoid doing so, but this experience deserves it. The lack of professionalism, accountability, and proper customer care is deeply disappointing. I would not recommend this company to anyone.
Purchased item
Children Ski Snowboarding Bibs Pants & Jacket Waterproof Outwear
"I ordered two kids’ suits from Hotiasnow, whi..."
Nancy B.
Took a while to arrive. Sizing runs very small. No opportunity for return.
Purchased item
Retro Style Hooded Snow Ski Insulated Jacket Outdoor Everyday Wear
"The jacket is really nice, but seems to run v..."
Katherine J.
Took longer than expected to arrive
Purchased item
Men's Winter Windproof High Waist Overalls Ski Bibs Pants
"The order took a little longer than expected..."
Delise A.
It took too long to get here.
Purchased item
Kids Winter Ski Jacket and Bibs Set Warm Fleece Lined Coats
"You cant fasten the hood. so her neck gets co..."
Holly S.
I paid for expedited shipping which was $36 and some change and still took two weeks to get to us. Not happy at all
Purchased item
Couple Outdoor Colorblock Snowboard Anorak Jacket
"Love the product but however I paid $36 and s..."
Paxton L.
I've reached out multiple times to try to get help with an exchange and have gotten no response
Purchased item
3L Insulated Snow Jacket New Winter Ski Apparrel
"It doesn't fit and I would like to return it...."
Catherine G.
I really like the outfit but it's very large. It's way too expensive to send the item back. So I spent money on an outfit I won't be able to wear. So I'm disappointed.
Purchased item
Unisex Outdoor Ski Jacket Pants Set
"I really like the outfit but it's very large...."
Kristi G.
Had issues with checkout but it got here
Purchased item
Children's Winter Ski Suit Thermal One-piece Ski Overalls
"Took a while for delivery but arrived Christm..."
Jenna S.
Sizing is inaccurate. The shipping takes a while so be cautious of what you purchase
Purchased item
Deluxe Ski Snowboard Jacket & Pants Set Loose Fit Sportswear
"The fit is MUCH smaller than expected."
Deborah M.
It took a long time to receive my order
Purchased item
Boys & Girls Outdoor Explorer Snow Suits
"Not really for USA winters and skiing"
Amanda M.
I have been trying to contact the customer service to process a return and I have not have anyone respond.
Purchased item
Kids Baggy Snowboarding Pants Outdoor Ski Pants for Sports
"These were not what we expected my son don’t..."
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