Shimla R.Verified
Brilliant as always. Excellent customer services
Purchased item
Sirin
"This Lebsa was the most beautiful outfit I have ever seen. The crystals, be..."
KAFTAN ELEGANCE store reviewsSee product reviews
Shayma A.Verified
very easy and great quaility
Purchased item
Daur
"its a perfect fit, the quality is amazing! and the details of the work done..."
Salena Katamin K.Verified
It took over two weeks to get a response from customer service and when I asked for a return shipping label, I was told that does not provide it although your website says that you guys will provide return shipping label overall I’m highly disappointed and I will not recommend to friends and family.
Purchased item
Amina
"I am highly upset with my order. I paid over $300 for this Caftan thinking..."
Loubna E.Verified
Te traag en telaat aangekomen
Purchased item
Soraya Taupe
"Helaas was de order veel te laat geleverd en daarnaast had ik een maat xs b..."
Imane E.Verified
Vêtements arrivé tâché aucune réponse de mon mail. Je suis vraiment déçue.
Purchased item
Kaftan Ilana
"Vêtements arrivé tâché aucun retour du service client aucune réponse a mon..."
Rawia A.Verified
Très satisfaite
Purchased item
Melis
"Très satisfaite de mon achat qualité couleur et finition au Top."
Ouassila O.Verified
Customs duty must be included in their prices.
Purchased item
Kaftan Elassan
"Very good caftan but too extensive with adding customs duty."
Rania A.Verified
Duurde super lang
Purchased item
Soraya White
"Niet goed afgewerkt"
Sabrine C.Verified
super expérience rien à dire
Purchased item
Aida
"magnifique"
Khadija E.Verified
no one reached back to email. sent a request
Purchased item
Jellaba Chloe
"was late, I paid extra for shipping, contacted the seller and no one respon..."
Nahed M.Verified
Very good service
Purchased item
Amara
"Very elegant and beautiful"
Liina P.Verified
Customer service was efficient.
Purchased item
Sanae
"Some beam details were not completely finished (compared to the price) but..."
Maryse L.Verified
La commande est arrivée avec beaucoup de retard. Le service client mets trop de temps à répondre, il est un peu plus réactif par Instagram que par email mais pas assez réactif
Purchased item
Esmée
"J'ai suivis le guide de taille de votre site internet et le Kaftan était tr..."
Mohamed B.Verified
Great
Purchased item
Jellaba Rania
"Excellent , i am very happy with the order"
Fadoua S.Verified
The delivery took a bit long, but I absolutely love the takchita! It’s totally worth the wait 🤍
Purchased item
Lebsa Umy
"Absolutely stunning takchita! It’s quite heavy, but you can really feel the..."
Kaoutar A.Verified
The insurance process took over two weeks, even though the website states 1–3 days. There was no response at all — not through the chat or via email. Upon receiving the dress, I had to pay over €50 in taxes. The dress itself is very long, and the sleeves are also extremely long.
Purchased item
Rimas
"The insurance process took over two weeks, even though the website states 1..."
Fatiha A.Verified
I have not received it, where is my order?
Purchased item
Soraya
"I have not received it, where is my order?"
Rajaa Y.Verified
Perfect
Purchased item
Melis
"Perfect !"
Mariam C.Verified
Everything perfect
Purchased item
Jellaba Chloe
"Fast Delivery and beautiful dress."
Celia L.Verified
Same as before
Purchased item
Melis
"I need help. Im texting you through the helpdesk chat but you don’t answer...."
Lamyaa N.Verified
Amazing !!
Purchased item
Lebsa Umarah
"BEAUTIFUL I LOVED IT !!!!!! 😍🦋"
Karima K.Verified
Catastrophique.
Purchased item
Kaftan Sabrina
"Robe tachée. Livraison avec 9 jours de retard."
Bahija B.Verified
Too long time for delivery
Purchased item
Melis
"."
Rachida M.Verified
J’ai passé commande le 22 septembre en pensant que le colis serait expédié depuis Barcelone, comme indiqué sur le site. C’est d’ailleurs pour cette raison que j’ai choisi une livraison DHL payante, en espérant recevoir mon colis rapidement.
Avant de commander, j’ai demandé le délai de livraison et on m’a confirmé 3 à 5 jours ouvrés. Or, nous sommes le 7 octobre, et je n’ai toujours rien reçu. En plus de ce retard, j’ai eu la mauvaise surprise de recevoir un message de DHL me réclamant une taxe
Purchased item
Yasira
"J’ai passé commande le 22 septembre en pensant que le colis serait expédié..."
Ines B.Verified
Il y’avait pas un respect du délai de livraison et j’ai du me débrouiller pour le ramener
Purchased item
Yasma
"Que dire de ce caftan qui a fait chavirer mon cœur.
Il est tellement beau e..."
Noria T.Verified
🥰🥰🥰
Purchased item
Yasira
"Magnifique 😍"
Ibtissam K.Verified
Poor customer service, my package was being hold by customs (from the country of origin, not even destination) because paperwork and extra fees were missing. KAFTAN ELEGANCE did not do anything about it, they kept telling me to be patient and that's it. I had to take charge of this and solve the problem by myself with the help of DHL.
Purchased item
Raya
"The dress is very nice! But the customer service is VERY awful. If you're w..."
Chaimaa M.Verified
Not worth it
Purchased item
Kaftan Soraya
"Horrible experience, please don’t buy from them."
Farida E.Verified
Es werden auf e mail oder WhatsApp Nachrichten nicht geantwortet
Purchased item
Aurelia
"Heute ist die Takchita nach fast 3 Wochen angekommen. Ich bin enttäuscht i..."
Karima C.Verified
Perfect
Purchased item
Belt Ikram
"All what I bought was amazing 🤩"
Hakima A.Verified
Déconseillé d’acheter chez eux
Purchased item
Lebsa Ghefar
"Une expérience très désagréable avec ce vendeur, j’ai reçu la robe, je l’ai..."
Renad S.Verified
I use the sizing chart and was between a medium and large for Iris. I wanted to make sure that it would fit me because this is my event and it was pre-order so I direct messaged you guys on Instagram and was told to get a large. When I received it, it was too small on my hips and it was supposed to be oversized on me except the bust area, which was fine. I was told I would receive it in two weeks, but it was not shipped out until two weeks after I placed my order and I did not receive it until o
Purchased item
Iris
"I use the sizing chart and was between a medium and large for Iris. I wante..."
Loubna K.Verified
Livraison qui a durée 3 semaines
Purchased item
Jellaba Zahara Beige
"La qualité ne vaux pas 130€"
Jade C.Verified
Travaille fabuleux
Purchased item
Muna
"Wawwwww"
Abdullah B.Verified
I do enjoy buying Kaftan from your store, it is easy and convenient.
Purchased item
Belt Dalal
"Hello Kaftan team,
Thank you for sending my order, I do like them even it t..."
Hocine M.Verified
Excellent
Purchased item
Set Maria
"Excellent"
Houda M.Verified
👎🏻
Purchased item
Esmée
"👎🏻"
El Malouani F.Verified
Pas reçu la bonne référence voir mon précédent avis ! Vous n’êtes absolument pas professionnel ! Aucune réponse par mail ni par téléphone ! Et en plus livraison deux semaines plus tard et frais de douanes en sus !
Purchased item
Lebsa Samira
"Absolument pas satisfaite ! Je n’ai pas reçu la bonne robe ! J’ai commandé..."
Nihad M.Verified
La robe est parfaite merci 🙏🏼
Purchased item
Aurea
"La robe était pour mon hlel au Maroc
Tout en élégance la matière de la rob..."
Laila A.Verified
Disapointend!!
Purchased item
Lebsa Mira
"I dont have get the dress. It was Not delivered!!! No one ist answering"
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