Deeni T.Verified
No problem but you were out of stock on the remote control for battery pump kit
Purchased item
Lead Acid Battery Charger
"I still need another part a remote control f..."
Bernini Fountains store reviewsSee product reviews
Melissa M.Verified
Awesome customer service. Thanks!
Purchased item
Spray Tips - set of 3
"Love the attachments! Helps the water become..."
Deborah H.Verified
Easy and fast.
Purchased item
XL Metal Garden Hose®
"Love how light weight it is"
Ronald C.Verified
very hard to reach someone on the phone interrnet is fine
Purchased item
Two Button Fountain Pump and Battery Compartment - no connection port
"hope this lasts longer than the last one"
Julie K.Verified
I ordered my fountain off QVC. It shipped fairly quickly but unfortunately stopped working 2 weeks later. After several emails, Bernini sent out a replacement battery compartment. Seems like a lot of customers have problems with the two button battery compartment. Customer service needs to respond much more quickly to problems with their products.
Purchased item
Two Button Fountain Pump and Battery Compartment - no connection port
"My original battery compartment that came wit..."
Steve R.Verified
Service was great, but the shipping charge almost made me look elsewhere.
Purchased item
Maria 3-in-1 Bird Feeder, Planter, and Fountain
"Looks and works great !"
Rick W.Verified
Bought at QVC, so was not sure how to reach you. Found your website, and reached out. customer support was fine. thank you.
Purchased item
Water Level Electronic Sensor for 15" Smart Self-Watering Planter
"The concept is terrific. the Sensor light tel..."
Anita F.Verified
website is easy to navigate and photos described the product(s) appropriately. I'll definitely be a return customer!
Purchased item
Lecce Cordless Fountain
"it took me days to open the box but I am abso..."
Remedios N.Verified
Had a problem and received zero help. Several messages sent and not one response
Purchased item
Alba Cordless Fountain
"The fountain is ok. The bird-feeder was missi..."
James H.Verified
You should show more of your available parts on the website.
Purchased item
Lithium Ion Battery Conversion Kit
"The Lithium battery conversion kit was easy t..."
Suzanne S.Verified
Easy!
Purchased item
Lecce Cordless Fountain
"Love it! So easy to assemble with high quali..."
Diana L.Verified
They need to improve their customer service responses and should make sure that items delivered to US customers contain the correct manual and one meant for another country.
Purchased item
Lecce Cordless Fountain
"The fountain is decent (really no different t..."
Rita G.Verified
The Bernini representative was so helpful and personable while answering my couple of questions!!
Purchased item
Woven 40' Coiled Hose
"I am so enjoying my new Bernini garden hose!!..."
Carol B.Verified
Easy shopping online and delivery time.
Purchased item
Lago 22.5" Instant Pond Fountain
"Lovely fountain. Just what I needed for my d..."
Heather K.Verified
Terrific
Purchased item
Lecce Cordless Fountain
"My fountain arrived just a few days after I o..."
Ruth G.Verified
Pleasingly simple.
Purchased item
Alba Cordless Fountain
"Fast delivery and easy assembly. I like that..."
Carol B.Verified
Very easy with QVC!
Purchased item
Expanding Metal Garden Hose with Grip Switch
"Light weight, easy to move around with it, ea..."
William N.Verified
No hassle, fast!
Purchased item
Expanding Metal Garden Hose with Grip Switch
"I have purchased 4 of your expandable hoses I..."
Sharon R.Verified
Using a coupon very close to QVC pricing :) Came here for my 2nd fountain.
Purchased item
Fontana Cast Iron Bird Bath with Solar Water Fountain Pump
"Loving this Bernini solar fountain! The bowl..."
Jen N.Verified
Excellent customer service
Purchased item
Lago 22.5" Instant Pond Fountain
"It is beautiful and has added a centerpiece t..."
Mark P.Verified
they responded very quickly
Purchased item
Personal Gardening fan with Clip and Lanyard
"i like it"
Roger F.Verified
It's okay. I've bought 3 fountains and various parts over the years. I just wish it was easier to get hold of customer service on the phone. I never get anything but voice mail and no call back so I usually have to use email for questions.
Purchased item
Lead Acid Battery Charger
"It arrived promptly and works great. I only g..."
Stephanie W.Verified
My experience was to get a replacement because ours broke. With the paperwork and an email it qualified for replacement. That was quick and easy.
Purchased item
EZ Grip Hose Nozzle
"It is awkward to hold. When holding it upside..."
Kimberly D.Verified
Received in the mail
Purchased item
Spray Tips - set of 3
"Received in the mail."
Carol K.Verified
Very simple and easy
Purchased item
Expanding Metal Garden Hose with Grip Switch
"Hopefully it will last a long time."
John K.Verified
Great
Purchased item
EZ Grip Hose Nozzle
"I liked how quickly my problem was resolved...."
Nannette M.Verified
Shipping was quick.
Purchased item
Lecce Cordless Fountain
"I love the fountain! It is a nice size and ve..."
Gayle A.Verified
QVC is great!
Purchased item
EZ Grip Nozzle Bundle
"We had to reorder a part that came to us dama..."
Dasha N.Verified
Great customer service.
Purchased item
No-Kink Heavy Duty HydroHose 50'
"We had a problem with another one due to extr..."
Richard M.Verified
Easy to place an order online but very limited inventory.
Purchased item
Bernini Lugano Outdoor Solar Pond Fountain
"For the price I was underwhelmed. The fountai..."
Black W.Verified
Initial purchases plus replacement inoperative.
High praise to Customer service team.
Purchased item
EZ Grip Hose Nozzle
"I purchased a hose with Nozzle plus an additi..."
Bonnie S.Verified
The picture didn't show me how rough it was going to be in design.
Purchased item
Fortezza Cordless Fountain Tower
"It works very well and the birds like it. I'm..."
Constantine V.Verified
LOUSY ! ! !
Purchased item
Fontana Solar Panel/Water Pump ONLY
"not at all happy with bernini products.....le..."
Sue D.Verified
The customer service is excellent
Purchased item
Bari 5-In-1 Cordless Fluted Fountain - Large Bowl Only
"We love our fountain. We chose the bronze col..."
Ciro S.Verified
It’s light and I like going all around my property’s perimeter with it. A lot easier than my rubber hose.
Purchased item
Expanding Metal Garden Hose with Grip Switch
"I had a problem with the hose and they
Repla..."
Claudia I.Verified
I have had to return 2 battery/pump compartments to Bernini due to malfunction within a few months of use, however, I did receive prompt responses to my complaints and I did receive replacement parts very quickly
Purchased item
Two Button Fountain Pump and Battery Compartment - no connection port
"I received a quick response by Customer Servi..."
Ann K.Verified
Still waiting for parts
Purchased item
Fontana Hardware (Nuts & Bolts), ONLY
"Still waiting for parts"
John H.Verified
It was nice
Purchased item
Fortezza Cordless Fountain Tower
"Works well"
Doris S.Verified
It was easy to order from the website and it was not very long before my hoses arrived.
Purchased item
Expanding Metal Garden Hose®
"This is my 4th Bernini expandable hose. I bo..."
Lynda D.Verified
East to place order
Purchased item
Mighty Power Shovel
"Haven't used it yet, but it looks like it wil..."
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