Suzanne W.Verified
Shopping was fine but the product not so much.
Purchased item
Pets Cooling Mat
"I purchased the Large but it was really for a small dog!"
PupChill store reviewsSee product reviews
Deborah H.Verified
Long wait for product arrival. Updates would help.
Purchased item
Free eBook
"Good information."
Gail F.Verified
Easy ordering. Received it within 5 days
Purchased item
Dog Cooling Vest
"I like the feature of having a hook for the leash. Unfortunately my 19 lb m..."
Kim C.Verified
Never emailed me about returning the 2 I bought
Purchased item
Shipping Protection
"They got warm to quickly. Wanted to return but never received email to tell..."
Debbie A.Verified
Have n
Purchased item
Pets Cooling Mat
"The mats a"
Diane K L.Verified
Took forever to receive it
Purchased item
Dog Cooling Vest
"I probably should have gotten a Large but for her weight it would have been..."
Carol G.Verified
Didn't get what I ordered
Purchased item
Pets Cooling Mat
"Took forever to get here had to have a second set ordered. I bought during..."
Sonia G.Verified
I took one month and a week. This is ridiculous. I will never buy nothing for you guys..
Purchased item
Pets Cooling Mat
"I pay $50 for something that’s smaller like a for a cat😖 beside the point,..."
Brian O.Verified
Scam!!! Your company rips people off and never responds to communication
Purchased item
Pets Cooling Mat
"Your company is a scam!! Your address in Phoenix is a FedEx store! Shut you..."
Leah S.Verified
Took awhile to receive it
Purchased item
Pets Cooling Mat
"We like it. I wish that it would stay cool outside or in the sunny. It do..."
Patricia W.Verified
No issues with my shipping
Purchased item
Dog Cooling Vest
"I have a 14 pound female and I put this jacket on her and it keeps her some..."
Trent K.Verified
Great service
Purchased item
5M Retractable Dog Leash
"Great product"
Richard R.Verified
Great experience!!
Purchased item
Pets Cooling Mat
"My pups LOVE the PupChill mats."
Niki A.Verified
Customer service is terrible!
Purchased item
Pets Cooling Mat
"I have been trying to return these for weeks. Customer service is terrible..."
Michael S.Verified
Long shipping time
Purchased item
Pets Cooling Mat
"Okay but not what I expected."
Laura H.Verified
I asked for a refund. It was suggested to give it more time to let my dog become accustomed. I am again asking for a refund. Thank you
Purchased item
Pets Cooling Mat
"I've asked for a refund. My dog will not lay on it. I have given it more ti..."
Thomas E.Verified
Fairly easy.
Purchased item
Free eBook
"My Sheperd loves these."
Joana I.Verified
I am not happy with the cooling vest and have sent several emails trying to arrange for a return of the items, but I have not received any response in 3 weeks.
Purchased item
Dog Cooling Vest
"The material is heavy, it's hard to squeeze the water out and it gets very..."
Jayne P.Verified
Did not receive return in formation. I did not receive the book so I don’t know how to use the vest either
Purchased item
Cooling Pet Collar
"Too small. I do not know how to return it."
Ryan D.Verified
Shopping was ok
Purchased item
Free eBook
"Didn't receive the book. The xl pad is considerably smaller than anticipate..."
Deborah P.Verified
Took much longer to get than advertised
Purchased item
Dog Cooling Vest
"Haven’t used it a lot yet."
Janet L.Verified
Very easy on the ordering, not confusing
Purchased item
Dog Cooling Vest
"One of my dogs, love it the other one, not too sure, but it kept her really..."
Anna B.Verified
Great experience.
Purchased item
Pets Cooling Mat
"Marco loves it! Helps him cool down after his walk. Very nice"
Janine K.Verified
My order arrived promptly.
Purchased item
Dog Cooling Vest
"I’m very pleased with my purchase. It fits my dog perfectly and the vest i..."
Barbara F.Verified
It was an easy process. It did seem to take longer than expected to actually get it into the shipper's hands, but other than that, no problems and it was delivered as scheduled and in good condition.
Purchased item
Dog Cooling Vest
"We've only used it a couple of times so far, but our dog seemed to love it..."
Maggie N.Verified
The shopping was fine took a while to get
Purchased item
Pets Cooling Mat
"Well to be honest I was really disappointed. It’s just thin material and th..."
Rene S.Verified
Never received
Purchased item
Dog Cooling Vest
"Never received product. Please cancel order and refund my money."
Derrick A.Verified
Issue a credit to my account for $49.99!
Purchased item
Dog Cooling Vest
"I was charged for this product. But the item was never received.
I will hav..."
Lyndy R.Verified
I just shared my horrible experience. What is with your web site asking me again?
Purchased item
Dog Cooling Vest
"I was NOT happy with the pup cooling vest. I have a 9 pound dog and the sm..."
Denise G.Verified
Messaged company no response
Purchased item
Dog Splash Pad
"Tore after dog got in it the second time."
Missy L.Verified
Love it
Purchased item
Dog Cooling Vest
"Worked just as I expected. My dog and I were on vacation at a cottage witho..."
Mary K.Verified
Requested to take advantage of the ‘60 days money back guarantee’. Doesn’t exist if you took the product out of the package. Was offered store credit but it’s been 2 weeks and I have seen no credit. Terrible customer service.
Purchased item
Dog Cooling Vest
"My dog hated this product. Forced him to wear it for a week in the heat and..."
Roman P.Verified
Qqq
Purchased item
Free eBook
"Expected more for the price."
Anna P.Verified
I will not purchase from them again
Purchased item
Pets Cooling Mat
"It doesn’t really cool my pet down, it doesn’t stay flat. Mat didn’t come w..."
Justine L.Verified
see the comment before this one
Purchased item
Pets Cooling Mat
"I was in contact with a girl in your organzation named Jessica. Jessica s..."
Dawn H.Verified
Disappointed in this shopping experience. The item was tiny, and it was not cooling at all.
Purchased item
Pets Cooling Mat
"When it finally came and I pulled it out of the packaging, I couldn't belie..."
Nancy D.Verified
Easy, fast delivery
Purchased item
Pets Cooling Mat
"Light weight and great on the seat in the car...."
Debra B.Verified
The product was easy to order, it's as described and arrived promptly.
Purchased item
Dog Cooling Vest
"I am very pleased with the cooling vest. It's as described and arrived prom..."
Cynthia S.Verified
Took a long time to get the order … and then was extremely disappointed Ted with the pup chill vest because it doesn’t work as advertised. I feel duped!
Purchased item
Dog Cooling Vest
"Really didn’t do anything to keep my dog cool. Dousing the vest with ice c..."
Lauri W.Verified
Online. Easy.
Purchased item
Dog Cooling Vest
"Quality."
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