Currently I'm experiencing a problem with an order. I tried to reach out to speak with someone, was placed on hold for more than 15 minutes then disconnected. I called back, was instantly placed right back on hold after someone answered. Then held another 15 minutes, then disconnected again. I called back, a recording came on to say they were closed and to leave a message. It is extremely unprofessional to be placed on hold for more than a half hour, then disconnected.