Placed Order #5008 on July 8 for a class gift needed by July 18. Site promised 3–7 business day delivery, with no mention of international shipping. Item arrived July 25 - too late. Emailed twice, no response. No customer service despite claims of 24/7 support and hassle-free returns. Felt awful letting everyone down. Now they want a review but won’t respond. I want a refund and an apology.