Linda B.Verified
Delivery is very slow
Purchased item
Polaris HydroTex™ – 99.7% Waterproof & Snowproof Winter Barefoot Shoes with Cosy Fleece Lining (Unisex)
"Have only just put these on today so difficul..."
Purestep store reviewsSee product reviews
Ruth G.Verified
I sent a review / complaint about the boots I ordered, over a week ago + photo - I have not received a resolution on that yet!
Purchased item
Orthopedic Insoles - Pain-relieving and Shock-absorbing soles
"Haven't tried them yet"
Mike H.Verified
Very comfortable to wear.
Purchased item
Purestep Shipping Protection
"As the shoes took longer to come than i expec..."
Terry W.Verified
will not be buying anything from here again
Purchased item
Purestep Shipping Protection
"shocking customer service and returns policy..."
Grace A.Verified
The shoes are uncomfortable. Would like to return
Purchased item
Polar - Non-slip & water-repellant winter barefoot shoes (Unisex)
"The shoes are not comfortable. Would like to..."
Judy G.Verified
Excellent service
Purchased item
Purestep Shipping Protection
"Arrived safely. Love them."
Simon H.Verified
Didn’t receive the free gift.
Purchased item
Hommies™ – Cosy Fleece-Lined Barefoot Slippers with Non-Slip Sole for Indoor & Outdoor Use (Unisex)
"Great fit. Lovely and warm.
Ordered the wate..."
Neal's P.Verified
It too a lot longer on shipping than was stated
Purchased item
Polaris HydroTex™ – 99.7% Waterproof & Snowproof Winter Barefoot Shoes with Cosy Fleece Lining (Unisex)
"These boots are not waterproof!!! I got wet f..."
Simon W.Verified
Great
Purchased item
Hommies™ – Cosy Fleece-Lined Barefoot Slippers with Non-Slip Sole for Indoor & Outdoor Use (Unisex)
"Great product and service."
Alison C.Verified
Order process is easy, but parcel tracking isn’t the best?
Purchased item
Hommies™ – Cosy Fleece-Lined Barefoot Slippers with Non-Slip Sole for Indoor & Outdoor Use (Unisex)
"Really really comfy, not too warm"
Nicky J.Verified
Responsive customer service.
Purchased item
Polaris HydroTex™ – 99.7% Waterproof & Snowproof Winter Barefoot Shoes with Cosy Fleece Lining (Unisex)
"Really good customer service, very responsive..."
Holly M.Verified
It says the company is UK based but all the products come from Hong Kong. It seems to be a massive misrepresentation and intentionally misleading. I do not recommend!
Purchased item
Purestep Shipping Protection
"My item was so delayed in shipping time that..."
Paul D.Verified
.
Purchased item
Polaris HydroTex™ – 99.7% Waterproof & Snowproof Winter Barefoot Shoes with Cosy Fleece Lining (2+1 Free)
"Very comfortable"
Roland W.Verified
Quick delivery
Purchased item
Polaris HydroTex™ – 99.7% Waterproof & Snowproof Winter Barefoot Shoes with Cosy Fleece Lining (Unisex)
"Very comfortable and easy enough to get into..."
Darryl C.Verified
Ordering from company was very easy, but delivery takes forever and at one point thought it was a scam, it was only when I got a message to say my order was on its way I realised the order was actually coming. If ordering allow at least 6 weeks for it to arrive
Purchased item
Purestep Shipping Protection
"They really make my feet sore and hurt, so mu..."
Mrs E.Verified
Easy to purchase
Purchased item
Polar Kids - Kids Winter Insulated High-Top Barefoot Shoes with Non-Slip Sole & Fleece Lining (2 - 10 Years)
"Perfect barefoot winter shoes"
Nicole R.Verified
Excellent service. Ordered wrong size and was easy getting replacement.
Purchased item
Polaris HydroTex™ – 99.7% Waterproof & Snowproof Winter Barefoot Shoes with Cosy Fleece Lining (Unisex)
"Look and feel comfortable. Only had them a c..."
Karen B.Verified
Great service
Purchased item
Native - Sneaker Barefoot Shoes (Unisex)
"Thank you my husband loved them and said they..."
Mary B.Verified
Fantastic
Purchased item
Polar - Non-slip & water-repellant winter barefoot shoes (Unisex)
"I am 80yrs old ,looking for a good pair of..."
Christina M.Verified
They arrived well packed.
Purchased item
Polaris HydroTex™ – 99.7% Waterproof & Snowproof Winter Barefoot Shoes with Cosy Fleece Lining (Unisex) (1+1 FREE)
"They are smaller in size than the slippers I..."
Denise H.Verified
No
Purchased item
Polaris HydroTex™ – 99.7% Waterproof & Snowproof Winter Barefoot Shoes with Cosy Fleece Lining (Unisex)
"Very warm lovebeen able to move my toes inste..."
Doctor P.Verified
I thought that I was buying from a British company and that delivery would be about a week.
Purchased item
Polaris HydroTex™ & Hommies™ – 99.7% Waterproof & Snowproof Winter Barefoot Boots + Cosy Fleece-Lined Barefoot Slippers
"Lost a star as I take a size 5 and would have..."
Anthony J.Verified
Refund please
Purchased item
Polaris HydroTex™ – 99.7% Waterproof & Snowproof Winter Barefoot Shoes with Cosy Fleece Lining (Unisex) (1+1 FREE)
"Not received"
Sue B.Verified
Service fine
Purchased item
Polar - Non-slip & water-repellant winter barefoot shoes (Unisex)
"Quality shoe but sizing not good
I measure 5..."
Karen L.Verified
No
Purchased item
Hommies™ – Cosy Fleece-Lined Barefoot Slippers with Non-Slip Sole for Indoor & Outdoor Use (Unisex)
"Love them. So comfortable. X"
Charles F.Verified
Was surprised to find the product shipped from China but the tracking system was excellent!
Purchased item
Water-repellent Layer - Applied by us (98.7% Protection)
"Haven’t had chance to test the waterproofing..."
Bernice O.Verified
Very nice.
Purchased item
Polar - Non-slip & water-repellant winter barefoot shoes (Unisex)
"Most comphy boots ever and easy to put on."
Angelika S.Verified
Customer service UK on the ball.
Purchased item
Polaris HydroTex™ – 99.7% Waterproof & Snowproof Winter Barefoot Shoes with Cosy Fleece Lining (Unisex)
"Size advice was spot on, am a 4.5, got the 5..."
Diana M.Verified
The firm constantly sends emails.
Purchased item
Nordic – Warm, Flexible & Water-Repellent Winter Barefoot Shoes (Unisex)
"I decided to return the shoes as they were no..."
Judith B.Verified
Lovely hardworking caring Staff.
Purchased item
Polar - Non-slip & water-repellant winter barefoot shoes (Unisex)
"This is a very well made shoe with good non s..."
Vanessa M.Verified
no
Purchased item
Purestep Shipping Protection
"I bought these for my husband and he loves th..."
C B.Verified
The return option if dissatisfied, money back guarantee is very misleading. However I was offered 3 options and opted for placing a second order for under £10 and keeping the original boots (which do not fit me!).
Purchased item
Polaris HydroTex™ – 99.7% Waterproof & Snowproof Winter Barefoot Shoes with Cosy Fleece Lining (Unisex)
"First pair were too small and second pair too..."
Sarah M.Verified
See previous message
Purchased item
Purestep Shipping Protection
"I am waiting to hear from Purestep regarding..."
Elaine D.Verified
Confident to re order , good service
Purchased item
Purestep Shipping Protection
"Grandson loves his boots, keeps toes cosy and..."
Sally G.Verified
The company needs to reconsider its returns policy and simplify it.
Purchased item
Polaris HydroTex™ – 99.7% Waterproof & Snowproof Winter Barefoot Shoes with Cosy Fleece Lining (Unisex)
"I bought these for my daughter for Xmas. She..."
Karen S.Verified
Good quality foot wear
Purchased item
Purestep Shipping Protection
"Apart from taking a while to get here boots a..."
Francesca K.Verified
Poor throughout
Purchased item
Polar - Non-slip & water-repellant winter barefoot shoes (Unisex)
"I returned it for a refund. Had to pay almost..."
Elizabeth S.Verified
No
Purchased item
Polaris HydroTex™ – 99.7% Waterproof & Snowproof Winter Barefoot Shoes with Cosy Fleece Lining (Unisex)
"I haven't had the chance to test the waterpro..."
Felicity A.Verified
Might try some more of your footwear in the future.
Purchased item
Purestep Shipping Protection
"Plenty of toe wriggle room. Wore mine with so..."
Barbara C.Verified
Very promptly delivered and well packaged
Purchased item
Trial Package – Polaris HydroTex™
"They looked and felt amazing however I bought..."
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