Peter L.Verified
Extremely good customer support and communication.
The company went out of their way to please.
Purchased item
Men’s cable knit quarter-zip sweater
"Very good communication and customer support...."
NOIR & PEARL store reviewsSee product reviews
Mr R.Verified
Poor service. I was receiving emails about my prefer before my parcel arrived then I was told it take up to 10 days. Poor
Purchased item
Vintage floral tapestry blazer
"Very poor quality, cheaply made high price ch..."
Roger A.Verified
The goods I ordered came as described
Purchased item
Men slip-on outdoor walking shoes
"The shoes are comfortable and supportive"
Clare B.Verified
Took too long to receive the item - over 3 weeks to be delivered
Purchased item
Women breathable knit casual trainers
"Extremely disappointed with the item after a..."
Janet B.Verified
Waited ages for it to come then when it came I was so disappointed.
Purchased item
Classic leather biker jacket
"Very disappointed with it . It looked plastic..."
Daphne S.Verified
Won’t be using your company again.
Purchased item
Men slip-on outdoor walking shoes
"This item was too small and tight, and I was..."
Kendall T.Verified
Took along time to arrive
Purchased item
Striped cable knit v-neck sweater
"Took ages to come , but lovely and soft"
Donna D.Verified
Shipping was slow
Purchased item
Genuine leather winter boots
"Boots were poor quality"
Jane L.Verified
Great communication from seller - very personal, which today is very rare, happy and confident shopping experience
Thank you
Purchased item
Women wrap quilted tie jacket
"Absolutely love this! ♥️ am ordering for my d..."
Alexandra R.Verified
Very nice customer service people
Purchased item
Square toe platform boots
"These shoes looked great online, but they are..."
Lidia R.Verified
Poor quality. Returns costs are literally cost of the item
Purchased item
Oversized puffer coat
"Poor quality. Returns costs are literally cos..."
Odeta Z.Verified
great
Purchased item
Heritage herringbone trousers
"very good"
Katy S.Verified
Terrible. Paid to return item and still waiting on my refund.
Might be an idea to put photos on of what the products really look like!
Purchased item
Cropped cowl neck knit hoodie
"Paid to return item and still waiting for a r..."
Kim B.Verified
Both products I ordered weren’t quite right.. colour/fit but the customer service was very good when I contacted them by email and came back to me very quickly.
Purchased item
Women's cropped puffer coat
"I want to love it but unfortunately it is a b..."
Pauline C.Verified
Delivery took longer than I expected
Purchased item
Women quilted lightweight jacket
"It was a decent purchase and good thickness t..."
Olga M.Verified
Disappointing experience. Your shop is just chinese product of bad quality
Purchased item
Fur-lined ankle boots
"Very bad quality shoes."
Linda P.Verified
Too many marketing emails
Purchased item
Silk satin button-down shirt
"Fabric & stitching disappointing.
Large size..."
Amina N.Verified
Customer service are approachable and helpfulful. The returns process is disastrous. Anything but hassle free. The return address is in CHINA as a warning before you purchase
Purchased item
Women's hooded winter coat
"Pockets aren't functional and the material is..."
Nhlanhla N.Verified
Very efficient
Purchased item
Men tailored wool overcoat
"Loved the product"
Branimira Mihaylova M.Verified
Disaster! I have never ever experienced anything like it before - 1 month from order to delivery. Meanwhile, one of the items on my order went out of stock, I was encouraged to substitute it with another similar trousers, then few days later that one too got our of stock...After a long, prolonged waiting, I received an overpriced low quality product.
Stay away from this company!
Purchased item
Women zip neck chunky jumper
"Terrible quality - thin, flimsy, nothing lime..."
Michele M.Verified
I'm am happy with the service I received, plenty of updates and an instant response to a query.
Purchased item
Knit layered blouse
"I didn't realise what pre-order meant, so was..."
Margarita G.Verified
Good
Purchased item
Women plaid maxi skirt
"Good warm skirt."
Elizabeth W.Verified
I did have to wait longer than usual for my first purchase, but the second was much quicker and I was compensated for the longer wait. I was dubious about not having to pay for shipping and thought this might be incorrect but it was true and once in this country was delivered by Royal Mail always a bonus.
Purchased item
Plaid maxi skirt
"I really love this skirt, I loved it so much..."
Bob W.Verified
Three stars because the boots are great. Took ages to arrive and a lack of updates.
Purchased item
Rugged leather boots with comfort sole
"I am delighted with the boots. Smart, elegant..."
Lyndsey M.Verified
Was okay
Purchased item
Winter fur collar puffer coat
"Delivery took a while but jacket is nice , qu..."
Jean S.Verified
Delivery was slow
Purchased item
Women tailored wool blend coat
"The material of the coat is much too thin & c..."
Jasvire P.Verified
.
Purchased item
Women’s durable leather ankle boots
"Not really a nice pair of boots."
Himanshu P.Verified
Delivery took too long
Purchased item
Fleece-lined zip-up hoodie
"Good product"
Rebekha D.Verified
Too long for delivery and then nothing what it looks like
Purchased item
Premium women's parka coat
"It a lot shorter than the photo shows. It als..."
Alexia B.Verified
Kept me posted all the time.
Purchased item
Women knitted bow detail cardigan
"Beautiful quality. Love it x"
Elena R.Verified
I was well informed
Purchased item
Suede buckled ankle boots
"Although it took almost 2 weeks to arrive but..."
Amanda W.Verified
Great connection
Purchased item
Belted puffer coat
"Great jacket, fantastic colour very good fit..."
Martin C.Verified
Terrible
Purchased item
Sequin cardigan with bow details
"Delivery lead time was atrocious. Ordered sta..."
Vika C.Verified
Waited long time to receive, waited nearly a month to receive it from date i ordered.
Purchased item
WINTER FUR COLLAR PUFFER JACKET
"It is a lovely coat, however it is not true t..."
Hilary S.Verified
terrible
Purchased item
WINTER FUR COLLAR PUFFER JACKET
"took forever to arrive, cheap product from ch..."
Aristote M.Verified
Coat never turned up contacted them for refund and get ignored
Purchased item
Winter fur collar puffer coat
"Coat never turned up I’ve messaged them to tr..."
Jennifer C.Verified
Absolutely awful. Wrong item received twice. Lowest qualify. Asked to send back was given a warehouse address in China !!! False advertising!. Not a good experience at all and have had to accept the loss of my hard earned money
Purchased item
WINTER FUR COLLAR PUFFER JACKET
"Not as described. Wrong item received twice...."
Luminita S.Verified
Horrible
Purchased item
WINTER FUR COLLAR PUFFER JACKET
"Horrible"
Sharon M.Verified
Won't buy from noir and pearl again
Purchased item
Sequin cardigan with bow details
"Terrible quality, not like picture, won't ord..."
Jess H.Verified
Long delivery with no support or response team
Purchased item
WINTER FUR COLLAR PUFFER JACKET
"Disappointed with how thin and poor quality i..."
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