Waited, waited and waited for delivery or communications concerning my order. Could not find any way to communicate with a person who could tell me the status of my order. Finally, through either a message being left or notes being read, I finally got a call. The person calling me took immediate action and indicated that the firm would send additional wipes to me priority delivery. Once, we communicated, the firm more than made up for the late delivery of the original order and kindly sent me additional wipes at no cost. My only suggestion is that Nurture Valley respond via email that an order was received and the anticipated delivery. There should be an easy way to reach someone who can verify order details when something goes awry. Thanks very much for your steps to make me feel better about doing business directly with Nuture Valley!