I bought a fauteuil from you and received it within 2 days. However, it was too small for my living room, so I wanted to return it.
I submitted a return request but did not receive any response for more than a week. After that, I found your email address and contacted you. You then informed me that I have to pay a €23 return fee, which was not mentioned anywhere at the time of purchase.
This feels misleading and unfair.