I ordered a few pairs of earrings on the 3 for 2 offer, but upon receiving, I noticed one earring had an extra long post, making that hoop larger than its partner and misshapen. Customer services resolved this issue within days by replacing the pair. I’m very pleased with how the problem was handled swiftly and professionally by Heinmy. You have a happy customer, and I have recommended SophiaJewels to friends. My sister and I will enjoy wearing our new sparkly Christmas presents! Many thanks! X