Dear [Name],
I hope you’re well.
I am writing to report an issue with a pair of love heart earrings I purchased on 13 March 2025, priced at £69.00. I am a local customer and have shopped with you previously.
Unfortunately, I have found the earrings to be faulty. Please see the attached images for your reference.
I would appreciate your advice on how this issue can be resolved. I am happy to return the item if required.
Thank you for your time and assistance. I look forward to your response.