I had a great experience. At first, I was worried because I ordered a ring that was over $100 before Christmas and the ring arrived and within a week the stone fell out of it. I was worried because I thought I was going to have a hard time getting my money back.
But they quickly refunded me the money right away, which made everything so much easier. I did order another ring way ahead of time and after about almost 3 weeks I had to call and cancel that order because it never arrived. They also gave me my money back promptly for that item as well. So even though I did have some purchase orders, I was very grateful for the immediate return of my money, especially around the holidays.