First, I ordered a Mother’s Day gift weeks ahead. They sent me emails apologizing and offering a discount which I appreciated. Then, I received the wrong item completely. When I write to inform them, suddenly all their customer “service “ went out the window as though I was scamming them. Need a picture of this, now a picture of that. No apology for missing the deadline for Mother’s Day. I eventually just asked for a refund as they stopped communicating with me. I was informed they do not do ref