As they are presents I haven't opened them yet, but saw some reviews saying no contact, this was not true in my case, i enquired about shipping times as I was unsure if I'd receive them for Xmas, I got a reply within 24 hours assuring me that they were being shipped and received a link to track the parcel journey. Very happy with the correspondence and they arrived today so plenty time.for Xmas! Can't wait to hear what my family say! I'm sure they will love them! I will feed back when they do :)