For me, Customer service is what makes the big difference, and this company is a clear example of that, at first I had disappointment when I received a defective product, I called customer service, and they were very diligent and comprehensive, no arguing, no questions, they sent me a replacement of my order, however for some reason It wasn't the model I ordered at first, so I called again, for the second time they apologized and sent me the right model with an expedited label so I received the ...