I pre-ordered my jacket but when it arrived, it was the wrong size. I tried to contact them to request a size change but they said they couldn't exchange pre-orders. I read the return policy after I ordered the jacket and I tried to exchange it before I even recieved the item but even then, they told me they were unable to change the size. Considering the price of the jacket, I expected more customer service. Besides the inability to exchange sizes, the jacket itself is made of high quality frab...