I have to hand it to you all - the exchange process was imbeccable. I received a different pair of ST shoes that I didn't really like and found these instead. That your system was able to process that exchange, charge me the difference (these were more expensive), provide a return label that, when scanned, immediately notifies me that the exchange process has been initiated, and then getting me my new pair within a couple of days is extraordinary in this day and age. Thank you for the level of d...