So far, I’m pleased with this product and believe it’s working. While it’s too soon to determine the long-term benefits, I’ve noticed that each treatment provides noticeable relief and effectively moisturizes my eyes. The steam is a great feature and enhances the experience. One minor drawback is that condensation can build up on the device and drip down during use, which can be a bit inconvenient. However, this is not a major issue and doesn’t take away from the overall effectiveness of the pro...