The delivery was delayed by several weeks. This was properly addressed by the supplier who gave me the option to cancel the order or substitute for another product, so no issues there.
Subsequently it was up to me to follow up the status of the delivery, twice - that could have been handled more proactively by the supplier.
When the goods arrived, three of the eight baskets were bent out of shape. Not the end of the world, but not really the way it should be either, this could have been hand...