Been looking to exchange my order for a refund for nearly 2 weeks. Reached out to support after I ordered before it shipped and they stated they could not cancel my order and I would need to wait to receive it and then return it for a refund. I have since receiving it, reached out multiple times (more than 10) via email to the support team to initiate the return process and they are bing ignored including emails sent to the same support rep i spoke with before receiving the package. If you order...