Although I love this jacket, I had an negative experience with the Sass customer service. I purchased this jacket in two sizes, explaining that I would return one depending on the size. By the time, the second jacket was shipped to me, I couldn't return the first jacket I purchased as it was outside the 30 day return policy. I always intended to purchase one jacket. Considering I was purchasing one of the jackets & it was Sass' delay in shipping the second jacket - I believe Sass should value t...