I’m reaching out to share my feedback regarding a recent order.
Unfortunately, the shipment was stopped at customs and returned to you. The entire process turned out to be quite complicated and frustrating.
I had planned to test the grips and, if satisfied, potentially place a larger order for our gym members. However, your response to the situation was rather unhelpful and not customer-friendly, simply referring to your policy without offering any support or flexibility.
I understand that po...