I bought it as a gift a month in advance. It was sent by UPS and was lost by the local post office. When I contacted Posing Pig, customer service sent out a new one at no cost. It was easy and pleasurable having them assist me. When it came, it was the perfect gift. The only issue I had was, after it was lost in the mail, they reused UPS to send it. Besides that, they did an excellent job and would recommend them if you are looking for a unique and memorable gift.