Customer service wasn't flash. Tracking number was issued quickly but nothing arrived tried to follow this up but very hard to get a reply via email, phone, messenger etc. Eventually got a reply, told to reorder even though I'd already paid, finally spoke with someone who knew what was going on and they admitted they have some issues with dispatch. Product arrived around 3 weeks after tracking was first issued. The product itself is fine, was easy to assemble, reasonable quality for the price.