I had a problem with the delivery, somehow my address was not correct, but Kristine at Valcen fixed that, she contacted me on "the weekend" and straightened out everything in regard to the shipping companies, whom valcen is not responsible for, she went out of her way to make sure I received the bag, which I may add is absolutely great, I breezed through security at the football stadium on the weekend and the bag met all security requirements, I am very happy with this bag.