I received my totes in no time. When they arrived they were packed neatly. I love the look and feel of the bags. The are a gift for my husband. I can't wait to give them to him.
Oh just in case you are wondering, customer service is great too. When I seen the wrong bag was shipping, I reached out and they changed it immediately. So, to say the least, customer service is superb. I will definitely be ordering from them again. I have my eye on that velour set.