I liked the quality of the leather but unfortunately ordered the wrong size. The exchange process has been going very well so far. The customer service has been exceptional with very helpful guidance both in email and real time chats. I like that you allow custom options like leather type (cow, goat, and lamb) and assisted with a question on custom gloves. I was a bit disappointed that I had to initiate all these questions, in particular leather type since those options are not of the websit...