One of the toppers I ordered was not a good color match, so I returned it. It was suggested that I send pictures of my actual hair, which I did. The Team worked with me to find a color that would match my hair. The color they suggested looked like it would be a better match so I took another chance. When I received it, it was a perfect match. There were a few problems with shipping, but I was kept informed throughout the entire process. Because of the delay and some confusion about availability...