Flowers arrived to their recipient without the gift card I had emailed w a sales rep about including, she confirmed it would be and it was not. The flowers were compromised during delivery somehow. The packaging meant to protect the flowers, did not protect them at all resulting dried up brown edges on the flowers as pictured, they were a gift and I felt terrible that they looked the way they did. They did not offer me a refund or credit, did nothing to work with me whatsoever. DO NOT RECOMMEND