My new Urbano was super well packaged, and shipped across the country for free! The Zizzo videos clearly showed how to unpack, check, and fold the bike. Also, the Zizzo articles on adjustment, repair, and the science behind the bike were very informative. On the phone, Tony was very helpful and courteous. Everything went smoothly. The bike looks and feels more sturdy than I expected. As a tall rider, 6 feet 4 inches, I chose Zizzo because, with the long seat post, I'm assured that I can stretch ...