Customer service is top notch! One of my zizzo bikes is at least 10 years old, and needed a new pice of hardware to keep the seat from tipping. Not only did they quickly identify the parts needed, they were inexpensive, and shipped quickly. Also, when I mistakenly opened a different package wondering why it didn't match the photos, the response in troubleshooting the package was quick, professional and didn't make me feel like the idiot I was for opening my son 's package of Honda valve parts ...