The first thing you have when you buy these poles is the excellent customer service. Just a few minutes after I placed my order, I received an email from Rachelle, giving me important information on the correct use of the poles. After that, for a few days I received follow up emails to check if I had received my order of two pairs, one for me and another for my husband. The performance of the poles is excellent, they are very well constructed, fine quality, very light weight and beautiful design