Not great clasp design and terrible customer service: I ordered this for my dog and it came off within a month and was lost. I thought this was my error so bought a second one (meaning I had spent £140) for the same thing to happen a month or so later. It’s really bad as I adjusted The collar so I could barely get 1 finger inside both times and made sure all fur was clear of the clasp, and that it was securely fastened.
I notified their customer service who said this ‘wasn’t covered in the warra...