I originally ordered a size small (a size smaller than my usual size) because I read that these run big. I wrote a review saying I loved everything about the pajamas but was sad to find that the pants were still really big on me and no drawstring to tighten them.
Tiny Jams customer service went above and beyond, reaching out to me to let me know they be happy to send a size x-small asap. I assumed they would just send the pants, but they sent me a whole new set 😭 Truly the best customer service...