at first i was skeptical of the quality and whether or not this would arrive by christmas, but the customer service team went above and beyond to make sure i was satisfied, from updating me on parcel tracking to even changing the image to a different one after i placed the order. my girlfriend absolutely loves it and carries it around in her purse like a prop and for her neck to sleep on. thanks again to the plushara team for providing me with a quality and laugh inducing gift, as well as prompt...