This was my third order as I totally love the artwork. Nonetheless, this experience compared to the previous two instances was terrible: there was almost no communication. Everything started well, but someone dropped the ball at one point. I responded to their message, giving the go ahead to proceed with the order. 10 days later, no response or follow-up; I sent several messages via chat & emails until finally someone just asked me to approve the work that I had approved more than 10 days earlie...