It came in a well packaged box, but the chain was broken when I received it. When I contacted them, they told me there's a one month warranty on the metal parts.
Got it changed for a new one at the Bangi outlet without much hassle and got a discount voucher( to be used on next purchase) to compensate for the inconvenience it caused me.
Overall, good after sales service. And I'm very happy with the bag which came with an original purchase receipt from the brand store.