I've been looking at these for ages and finally had an occasion to buy them for, so you can imagine how disappointing it was when they came with one earring broken. However, as soon as I reached out to customer service, they immediately sent me a return label and a new pair. Mistakes do happen, and it was resolved so well! The new pair arrived quickly and is in PERFECT condition! So pretty, comfortable, and look just as nice as they do in the photos!