My body lotion order arrived after a week or so, in the past the same order has only taken 1 or 2 days so I was starting to worry, especially as I had no response at all to enquiries despite emailing, instant messaging, making phone calls and leaving voicemails. I had ordered just prior to the recent level 4 lockdown, so put it down to that. The lotion was fantastic however as always and packaging and delivery was five star.