The receipt of my hoodie was delayed due to an issue with the USPS, but when I reached out to Plant Babes customer service, the response was quick and super focused on resolving in a win/win manner. I followed the recommendations provided by Flora, the service rep, and within a couple of days, my package arrived! Yay!! That said, the quality, comfort, and color of the hoodie were AWESOME. Love it! Thank you!!!