I love, love, love my necklace!! I had an issue when I 1st ordered but it was my fault because when I went to pay I didn't realize it said 14" chain. I sent it back & reordered, got my 20" chain & it's all golden! 2 of my daughters want them now!! Lol. I will be ordering another one soon with my hubby's name so I can wear them together. Every time I emailed Tres Colori with questions, my issues, etc., I always got a fast, friendly response! My experience was great all the way around. I'm always ...