the hair is super soft I had no shedding and so natural looking. I bought an 18 inch and my pics are before customizing. I haven't cut the lace yet, flat iron, no cornrows, I didn't even have on a wig cap and look at it! very little work is to be done if any at all. oh and I got a free wig cap and cute lashes. totally worth the buy. Fyi, I got my order a whole week before the delivery date a big plus and the seller very friendly and polite.